Privacy Policy
This privacy policy applies specifically to the Drone Tech Co online shop at shop.dronetechco.co.za. Our main website privacy policy is available at dronetechco.co.za/privacy-policy.
1. Who We Are
DroneTech Co CPT Pty Ltd. When you shop with us, we collect and process your personal information to fulfil your orders and provide customer support.
2. What Information We Collect
- Account information: name, email address, shipping address, phone number
- Order information: products purchased, payment confirmation (we do not store payment card details)
- Technical data: IP address, browser type, session information (via cookies for cart functionality)
- Communications: correspondence via WhatsApp, email, or contact forms
3. How We Use Your Information
- Process and fulfil your orders
- Communicate order status and delivery updates
- Provide customer support and repair services
- Improve our shop experience (anonymised analytics)
- Comply with legal obligations (POPIA, CPA)
4. Payment Processing
All payments are processed securely by our payment gateway on the main Drone Tech Co website (dronetechco.co.za/checkout). We do not store or have access to your credit card details. Your payment information is transmitted directly and securely to our payment processor.
5. Data Sharing
We share your information only with:
- Courier partners (The Courier Guy) — for delivery purposes
- Payment gateway — for transaction processing
- DJI — for warranty registration and repair parts (where applicable)
We never sell your personal information to third parties.
6. Data Retention
We retain your order information for the period required by South African law (typically 5 years for tax and accounting purposes). Account information is retained until you request deletion.
7. Your Rights (POPIA)
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Request access to your personal data we hold
- Request correction or deletion of your data
- Object to the processing of your data
- Lodge a complaint with the Information Regulator
To exercise these rights, contact us at sales@dronetechco.co.za.
8. Cookies
Our shop uses essential cookies for cart functionality (Zustand localStorage persistence) and session management. We do not use tracking cookies or third-party advertising cookies on the shop subdomain.
9. Security
We implement appropriate technical measures including HTTPS encryption, secure HTTP-only cookies for session tokens, and server-side input validation to protect your data.
10. Contact
For privacy-related enquiries: sales@dronetechco.co.za
25 Robin Lotus River, Cape Town, 7941